RabbitMQ Troubleshooting
What RabbitMQ Help Do You Need?
We are experts when it comes to issues with RabbitMQ. From Troubleshooting, to RabbitMQ outages, root cause analysis and active support.
Contact us right away for our urgent response team.
Self Service Support
Explore our RabbitMQ resources for expert insights on monitoring and RabbitMQ best practices that could resolve your issues.
Root Cause Analysis
Our seasoned RabbitMQ experts identify root causes to your issues, providing effective resolutions or workarounds.
RabbitMQ Health Check
Respond to incidents with a thorough health check of your RabbitMQ environment and future-proof against further disruptions.
Frequently Asked Questions
What should I do if RabbitMQ stops processing messages?
First, check the RabbitMQ server logs for any error messages using the rabbitmq ctl command line tool. Ensure that the server is running and that there are no network issues. If the problem persists, contact our team for urgent assistance.
How can I prevent RabbitMQ from running out of memory?
Monitor your memory usage regularly and configure memory limits appropriately. Use publisher confirms to prevent the publishers from sending messages when RabbitMQ can’t process them.
What are some common causes of performance issues?
Common causes include unoptimised message rates, insufficient hardware resources, network latency, and misconfigured settings. Regular monitoring and timely adjustments can help mitigate these issues.
How do I handle message redelivery and dead-lettering?
Configure dead-letter exchanges (DLX) to handle rejected messages. Monitor your queues for unacknowledged messages and ensure your your queues have redelivery policy enabled.
What steps should I take if RabbitMQ nodes are not clustering correctly?
Verify that the nodes can communicate with each other over the network. Check the cluster configuration and ensure all nodes are using the same Erlang cookie. Restart the nodes if necessary and try to rejoin the cluster.
How can I ensure high availability and resilience?
Implement clustering and quorum queues to ensure high availability. Configure your RabbitMQ to use the new Khepri storage backend and regularly test your disaster recovery procedures.
Why are my queues growing unexpectedly?
Unusually large queues can result from slow consumers, network partitions, or message rate spikes. Monitor your queue lengths and consumer performance, and adjust your system resources or configurations as needed.
What is the best way to upgrade without downtime?
Use a rolling upgrade strategy to upgrade nodes one at a time while keeping the cluster operational. Ensure that you have backups and test the upgrade in a staging environment before applying it to production.
How can I troubleshoot network connectivity issues?
Check the network connections and firewall settings to ensure that RabbitMQ ports are open. Verify that your client applications are using the correct connection parameters and that there are no DNS resolution issues.
How do I handle message ordering?
RabbitMQ does not guarantee message ordering across multiple queues or consumers. To preserve order, use a single queue with a single consumer, and implement application-level logic to reorder messages.
Still need help?
Customer-backed RabbitMQ Solutions
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How we help our customers worldwide
Common RabbitMQ Troubleshooting Issues, as told by the team
RabbitMQ often serves as the silent, reliable backbone of your business. So when unforeseen issues arise, the consequences can be dire. Imagine critical messages halted, orders delayed, and operations grinding to a standstill. Led by seasoned engineers, our RabbitMQ troubleshooting services aim to diagnose and resolve RabbitMQ issues as quickly as possible, minimising downtime and safeguarding your operations. Here’s a snapshot of problems we’ve helped to resolve recently…
High Load Issues
RabbitMQ can experience high load due to a surge in data, which may require troubleshooting via the CLI. Symptoms include slow message processing and queue overflows.
☑️ Resolved by our RabbitMQ Troubleshooting team
“Understanding the nuances of RabbitMQ’s internal workings, we have successfully resolved numerous software issues that have arisen. Our team uses tools to inspect real-time metrics, which allow us to quickly identify and address the root cause of high load conditions.“
John Holt | Software Engineer, Seventh State
Network Partitions (“Split Brain”)
Network partitions can cause a split-brain scenario, leading to message loss and inconsistencies. We employ both automatic and manual strategies to restore network integrity and prevent data loss in our RabbitMQ cluster. The AMQP protocol ensures reliable message delivery, but network disruptions can create challenges that need swift intervention.
☑️ Resolved by our RabbitMQ Troubleshooting team
“Our team has adeptly navigated the complexities to ensure seamless service recovery, often relying on automatic mechanisms. However, certain situations have necessitated a careful manual approach to restoring services, with the paramount goal of minimising or altogether preventing message loss.”
Lajos Gerecs | RabbitMQ Consultant, Seventh State
Software Crashes
Software bugs can lead to unexpected crashes. Our deep understanding of RabbitMQ’s internals allows us to diagnose and fix these issues quickly, ensuring system stability.
☑️ Resolved by our RabbitMQ Troubleshooting team
“Our troubleshooting steps successfully resolved numerous software issues that have arisen in the RabbitMQ management interface. While acknowledging the inherent complexity and potential challenges associated with software bugs, our team’s expertise has been pivotal in facilitating swift resolutions and ensuring the continued reliability of RabbitMQ for our clients.”
Gabor Olah | Engineering Lead, Seventh State
How to prevent future issues with RabbitMQ
Preventative and proactive measures can help to ensure your RabbitMQ environment remains stable and performing at it’s best.
MONITORING
Effective monitoring is crucial for maintaining the health and performance of your RabbitMQ system. Our article on how to monitor you RabbitMQ explores optimal performance, with tools and plugins that provide real-time insights.
LOG MANAGEMENT
Logs are invaluable for troubleshooting and maintaining your environment. Read our guide on how to configure RabbitMQ logging, implementing log rotation and retention, plus how to use log files for troubleshooting.
ACTIVE SUPPORT
Regular health checks and up to 24/7 support can help you avoid problems with your RabbitMQ before they occur. Our tiered support packages include health checks, technical risk reports and access to consultation and architecture days.
Why choose Seventh State?
Unrivalled Expertise
Our team are dedicated RabbitMQ experts, having encountered a multitude of troubleshooting issues across use cases.
Championing your autonomy
You control the stack, the timeline, the strategy. We help you scale, upgrade or simply keep the cogs turning. RabbitMQ, your way.
Legacy-Friendly
We support legacy open source Rabbit where other won’t. Upgrade on your terms – stay resilient in the meantime.
20+
Backed by 20+ years experience
A former division of Erlang Solutions, we’ve recently rebranded to focus our dedicated services on RabbitMQ.
Stronger Together
As part of Trifork Group, we bring the vision, expertise, and innovation of a global network to deliver top-tier solutions for our customers.
Innovation that evolves RabbitMQ
We build tools, features and plugins for the community and bespoke, that extend RabbitMQ’s power, not lock it down.
Get urgent RabbitMQ support
Choose how you want to get in touch:
☑️ Complete the form.
✉️ Email us: sales@seventhstate.io
📞 Call us: (+44) 02045725726
🗓️ Book a meeting directly in the calendar
