RABBITMQ SUPPORT
Expert RabbitMQ Help for Legacy and Latest versions
RabbitMQ is famously reliable, but when the message broker goes wrong, it can have catastrophic consequences for your critical operations. Whether you’re running the latest RabbitMQ release or maintaining a trusted 3.x deployment, our expert engineers can keep you running, migrate you smoothly, and upgrade you when you’re ready. Plus, 24/7 emergency support for RabbitMQ available on our higher tiers.
Find out how much you could be saving on your RabbitMQ Support. Our customers have reported savings of up to 45% on their previous support provider!
What is RabbitMQ Support?
RabbitMQ support provides specialist technical assistance to help organisations keep their RabbitMQ environments reliable, secure, and performing as expected. It can cover everything from troubleshooting an immediate issue to managing, monitoring, and improving an existing deployment.
RabbitMQ Support may include…
- Troubleshooting: Investigating errors, performance issues, and unexpected behaviour.
- Monitoring and health checks: Assessing the health and performance of your RabbitMQ environment.
- Configuration and optimisation: Reviewing configuration and identifying opportunities to improve performance and reliability.
- Upgrades and migrations: Supporting upgrades, migrations, and changes to your RabbitMQ environment.
- Architecture guidance: Providing specialist advice on RabbitMQ design, scalability, and high availability.
- Ongoing support: Giving your team access to RabbitMQ expertise when issues arise or specialist guidance is needed.
What makes RabbitMQ Support with Seventh State different?
Our dedicated RabbitMQ specialists work closely with customers to understand their environments and provide support based on their specific requirements.
- Specialist expertise: Our engineers focus exclusively on RabbitMQ and bring experience across different versions, architectures, and use cases.
- A tailored approach: We use our understanding of your environment to provide relevant advice rather than a one-size-fits-all solution.
- Knowledge sharing: We can provide training and workshops to help your team manage RabbitMQ with confidence.
Select one of our four off-the-shelf support packages, or enhance it with optional add-ons for a tailored fit to your business.
ESSENTIAL SUPPORT
| Response Time | 8 hr |
| Coverage | Mon-Fri | 8am-5pm |
| Support Tickets | 1 per month |
STANDARD SUPPORT
| Response Time | 4 hr |
| Coverage | Mon-Fri | 8am-5pm |
| Support Tickets | Unlimited |
| Technical Risk Report | 1 per year |
| Architect Consultation Days | 1 per year |
STANDARD+ SUPPORT
WITH 24/7 ADD ON*
| Response Time | 4 hr |
| Coverage | Mon-Fri | 8am-5pm |
| Support Tickets | Unlimited |
| Technical Risk Report | 2 per year |
| Architect Consultation Days | 1 per year |
| Urgent 24/7 Response Tickets* | 4 per year |
*Urgent response gives emergency access to 24/7 support with 30 min response time for unexpected critical issues.
PLATINUM SUPPORT
WITH 24/7 AS STANDARD*
| Response Time | 30 Min |
| Coverage | 24/7 |
| Support Tickets | Unlimited |
| Technical Risk Report | 4/year |
| Architect Consultation Days | 4/year |
Tailor your support package
Add on any additional features to create a bespoke support solution for the RabbitMQ help you need.
Direct Seventh State Support
Architecture Days
design & setup guidance
Consultation Days
problem solving & projects
Exclusive Plugins
QSpy | SafeConX | DRS | PrioriQ | ReplicQ
What your support tier gives you access to:
Your RabbitMQ Support tier sets what’s available to you: the capabilities you can draw on, not a fixed list of deliverables. The higher the tier, the more you can access. Within your agreed support hours, you and your account lead prioritise what matters most for your environment, so no two engagements look the same.
| Capability | What it covers | Essentials | Standard | Standard+ | Platinum | Project |
|---|---|---|---|---|---|---|
| Reactive | ||||||
| Incident response SLA | Guaranteed response times when something breaks. | ✓ | ✓ | ✓ | ✓ | – |
| Account | ||||||
| Periodic service review | Scheduled account-level check-in on health, usage, and upcoming needs. | ✓ | ✓ | ✓ | ✓ | – |
| Health & hygiene | ||||||
| Queue topology reviews | Periodic check of queue/exchange layout against intent and best practice. | – | ✓ | ✓ | ✓ | – |
| Policy sanity checks (TTL/DLX/max-length) | Review of TTL, DLX, and max-length policies for correctness and gaps. | – | ✓ | ✓ | ✓ | – |
| Definitions drift audit | Compare live broker config against the declared source of truth. | – | ✓ | ✓ | ✓ | – |
| Vhost / permission review | Audit of vhost isolation and user permission scope. | – | ✓ | ✓ | ✓ | – |
| Alarm & threshold tuning | Adjust memory, disk, and file-descriptor alarms to fit real load. | – | ✓ | ✓ | ✓ | – |
| Federation / shovel review | Check health and config of inter-cluster federation and shovel links. | – | – | ✓ | ✓ | – |
| Performance & capacity | ||||||
| Throughput / latency baselining | Measure current message rates and latency to set a reference. | – | – | ✓ | ✓ | – |
| Prefetch / consumer tuning | Optimise prefetch and consumer settings for balanced throughput. | – | – | ✓ | ✓ | – |
| Recurring capacity planning | Track headroom against growth and flag when to scale. | – | – | ✓ | ✓ | – |
| Quarterly load test | Scheduled test against a representative traffic profile. | – | – | – | ✓ | – |
| Full capacity model (new platform) | Build a sizing model for a new or re-platformed deployment. | – | – | – | – | ✓ |
| Reliability | ||||||
| HA posture review | Check quorum config, replication factor, and sync settings. | – | – | ✓ | ✓ | – |
| Backup configuration & verification | Confirm backups are configured correctly and restorable. | – | – | ✓ | ✓ | – |
| DR drill facilitation | Run a rehearsed failover or restore-from-backup exercise. | – | – | – | ✓ | – |
| Split-brain / partition readiness | Verify behaviour and recovery under network partition. | – | – | ✓ | ✓ | – |
| Upgrade readiness assessment | Assess risk and prerequisites ahead of a version jump. | – | – | ✓ | ✓ | – |
| HA / topology redesign | Redesign the cluster or HA strategy. | – | – | – | – | ✓ |
| Security | ||||||
| TLS/mTLS review & cert rotation | Check transport encryption config and certificate lifecycle. | – | – | ✓ | ✓ | – |
| AuthN / AuthZ posture | Review authentication and authorisation setup. | – | – | ✓ | ✓ | – |
| CVE & version-currency tracking | Track known vulnerabilities and flag needed patches. | – | ✓ | ✓ | ✓ | – |
| Version EOL & release tracking | Track end-of-life dates and relevant new releases to stay current. | – | ✓ | ✓ | ✓ | – |
| Observability | ||||||
| Metrics coverage audit | Check that key broker metrics are collected and visible. | – | ✓ | ✓ | ✓ | – |
| Alert design / noise reduction | Design meaningful alerts and cut false positives. | – | – | ✓ | ✓ | – |
| SLI / SLO definition | Define service-level indicators and objectives for the broker. | – | – | ✓ | ✓ | – |
| Dashboard authoring | Build Grafana (or equivalent) dashboards for the client’s team. | – | – | – | ✓ | – |
| Operator enablement | ||||||
| Operator onboarding sessions | Structured sessions to get new operators productive. | – | – | – | ✓ | – |
| Runbook authoring & maintenance | Write and keep current the operational runbooks. | – | – | – | ✓ | – |
| Post-mortem facilitation | Lead structured reviews after incidents. | – | – | ✓ | ✓ | – |
| Troubleshooting walk-throughs | Work through live issues with the client’s team as they learn. | – | – | – | ✓ | – |
| Office hours | Recurring pre-booked slot for the client’s team to bring questions. | – | – | – | ✓ | – |
| Tooling in operation | ||||||
| Plugin setup & tuning | Assistance installing and configuring Seventh State enterprise plugins. | – | – | ✓ | ✓ | – |
| DRS / salvage drills | Rehearse disaster-recovery and data-salvage tooling. | – | – | – | ✓ | – |
| Message-inspection workflow | Embed message-flow visibility into ops practice. | – | – | ✓ | ✓ | – |
| Change support | ||||||
| Pre-change reviews | Review client-initiated topology or config changes before they ship. | – | – | ✓ | ✓ | – |
| Config-as-code maintenance | Maintain policies and definitions as version-controlled code. | – | – | – | ✓ | – |
| CI/CD pipeline build-out | Build the deployment pipeline for broker config. | – | – | – | – | ✓ |
| Migration / upgrade execution | Execute a version, platform, or queue-type migration. | – | – | – | – | ✓ |
Project capabilities are one-off, scoped pieces of work rather than part of an ongoing-support allocation. Talk to your account lead if a project engagement would suit your plans.
Reactive vs. Proactive RabbitMQ Support, and Why It Matters
RabbitMQ support can be either reactive, responding when problems occur, or proactive, identifying and addressing potential issues before they affect your systems. Understanding the difference can help you choose the right level of support for your environment.
Reactive Support: Putting Out Fires
Reactive support focuses on resolving issues as they arise. With RabbitMQ, this can mean responding to sudden message queue backlogs, unexpected downtime, performance bottlenecks, or other issues after they have already affected your systems.
While reactive support is essential when something goes wrong, relying on it alone can lead to greater disruption, frustrated users, and potentially higher costs.
Proactive Support: Preventing Problems Before They Start
Proactive support focuses on identifying potential issues before they become incidents. Through continuous monitoring, regular health checks, and ongoing optimisation, teams can gain a better understanding of the health and performance of their RabbitMQ environment.
For RabbitMQ environments, proactive support can include:
- Regular system audits: Identify potential vulnerabilities, configuration issues and areas for improvement.
- Performance optimisation: Review and tune RabbitMQ settings to help maintain reliable performance.
- Predictive maintenance: Use monitoring and operational data to identify potential issues such as message backlogs or resource constraints.
Why Proactive RabbitMQ Support Matters
Taking a proactive approach can help organisations:
- Minimise downtime: Identify potential issues before they develop into incidents that disrupt operations.
- Improve performance: Regular health checks and optimisation can help maintain a healthy RabbitMQ environment.
- Reduce costs: Preventing issues can reduce the need for emergency troubleshooting and the potential impact of downtime.
- Prepare for growth: Regular assessment and optimisation can help your RabbitMQ environment adapt as workloads and requirements change.
For business-critical messaging environments, proactive support can complement reactive troubleshooting by helping teams identify and address potential problems before they affect operations.
Friendly, accessible RabbitMQ expertise
Friendly, accessible RabbitMQ expertise — and nothing else
We live and breathe RabbitMQ. Our dedicated team of RabbitMQ consultants works exclusively with the world’s most popular open-source message broker, giving us unmatched depth of knowledge across every version, from legacy 3.x to the latest releases. With experience spanning multiple industries, architectures, and mission-critical use cases, we can solve complex challenges quickly and effectively.
Whether you need urgent RabbitMQ troubleshooting to get systems back online, proactive support to identify issues before they become incidents, or specialist help with performance, high availability, migrations, and upgrades, we’re here to help.
Our comprehensive RabbitMQ services include performance tuning, monitoring, high-availability design, migrations, and seamless upgrades, all delivered with the same expert care found in our support tiers.
What our customers say
“Your engineer has done an exceptionally remarkable job for us. He has methodically explained complex concepts, been very flexible with our needs, accommodated our timezone by spending many evening hours, and his knowledge of RabbitMQ is outstanding.
It has truly been a pleasure and has exceeded our expectations.“
Consultancy Client | Director of Architecture and Digital Transformation
Why choose Seventh State?
Unrivalled Expertise
Our team are dedicated RabbitMQ experts, having encountered a multitude of troubleshooting issues across use cases.
Championing your autonomy
You control the stack, the timeline, the strategy. We help you scale, upgrade or simply keep the cogs turning. RabbitMQ, your way.
Legacy-Friendly
We support legacy open source Rabbit where other won’t. Upgrade on your terms – stay resilient in the meantime.
20+
Backed by 20+ years experience
A former division of Erlang Solutions, we’ve recently rebranded to focus our dedicated services on RabbitMQ.
Stronger Together
As part of Trifork Group, we bring the vision, expertise, and innovation of a global network to deliver top-tier solutions for our customers.
Innovation that evolves RabbitMQ
We build tools, features and plugins for the community and bespoke, that extend RabbitMQ’s power, not lock it down.
RabbitMQ Support
Frequently Asked Questions
What types of support services are available for RabbitMQ?
Seventh State offers Mon–Fri or 24/7 tiered support, including troubleshooting, health checks, and monitoring. Our services cover open-source RabbitMQ ensuring smooth operations and quick issue resolution.
How is Seventh State’s support better than free community support?
Open Source support is no longer available from the RabbitMQ core team. While community support and forums are a great resource, Seventh State offers a dedicated link to experts with guaranteed response times and priority service for urgent issues.
Can you help with RabbitMQ setup and configuration?
Yes, we can assist with full RabbitMQ implementation, including cluster setups and seamless configuration for RabbitMQ.
Can I get help with upgrading to a newer edition of RabbitMQ?
We offer upgrade assistance, ensuring smooth transitions to the latest versions of RabbitMQ, including configuration updates and help with any design questions via our consultancy offerings.
What response times can I expect with support services?
Seventh State offers prompt support for clients using all types of RabbitMQ distributions and versions. Response times vary based on your selected support tier ranging from 48 hours to just 30 minutes. Download our support guide for detailed SLA breakdown per tier.
Can you assist with RabbitMQ plugin development?
Yes, we provide assistance with custom plugins across various RabbitMQ distributions to Seventh State Support Customers.
Do you provide training or workshops for teams?
We do. Our Training Labs are tailored to your business needs, and cover various topics, such as topology, design, operations and monitoring, plus advanced topics relating to the RabbitMQ message broker.
Get support
Choose how you want to get in touch:
☑️ Complete the form.
✉️ Email us: sales@seventhstate.io
📞 Call us: (+44) 02045725726
🗓️ Book a meeting directly in the calendar
