You’ve got RabbitMQ Covered in House – but is that always enough..?

Your engineers know RabbitMQ. They keep it running. They handle the day-to-day. From setting up exchanges and queues to monitoring throughout, they’ve got the basics covered. Probably even more than the basics.

But…

That usually gets you about 80% of the way.

It’s the last 20% that can make or break reliability at scale. And when things get tough, when downtime isn’t an option, when the stakes are high, or when you’re planning for big changes, that’s where having seasoned, specialist RabbitMQ experts by your side makes the real difference.

Let’s look at it outside of the technical lens…

The Mountaineer

You’re climbing Everest. You can get most of the way up the mountain with strong fundamental climbing skills. Your current team handles the terrain well. But the final stretch – the steep, icy summit where one wrong step can undo the whole climb – that’s where RabbitMQ service experience really matters.

This isn’t about replacing your climbers. It’s about bringing in a guide who’s made that summit dozens of times before.  They know the pitfalls and how to navigate them, fast.

The Pilot 

Most of the time, flying a plane is about managing steady systems. Pilots rely on routines and checklists. But landings? That’s where precision, speed, and judgment matter.

When you’re trying to land safely under pressure, you want someone in the tower who’s seen it all before.

The Surgeon

General practitioners handle common conditions well. But when something serious shows up – something rare, or time-sensitive –  you call in the specialist.

We don’t replace your team. They know your history. They know your infrastructure.  We support them, with deep RabbitMQ troubleshooting, focused RabbitMQ expertise and fast root-cause investigation.

What Actually Is That Last 20%?

From our experience (and hundreds of support engagements), here are some of the issues that fall into the “last 20%” category – the kinds of challenges our support customers rely on us for:

• Cluster split-brain recovery under live traffic
• Message backlog clearance strategies without data loss
• Disk and memory alarm debugging 
• Scaling consumers or investigating consumer slow down issues
• Troubleshooting dead-lettering problems or poison message traps
• Architecting for multi-region fault tolerance without duplication
• Preparing for major upgrades like RabbitMQ 4.x
• Misbehaving Shovels or Federation
• Advising on quorum vs. classic queue design
• Navigating live cluster partition recovery
• Designing high-availability queues that survive edge cases
• Solving performance bottlenecks with production traffic 
• Diagnosing unrouteable or lost messages
• Handling high-throughput bursts without data loss
• Recovering from and preventing node crashes
• Subtle race conditions
• RPC problems or consumer deadlocks

These issues don’t show up every day. But when they do, you need answers fast.

Where We Fit In

We often work with teams that already have strong RabbitMQ knowledge in-house. And that’s great. The value we bring isn’t about replacement. It’s about being a trusted second set of hands:

• Helping plan for scale, growth, and integration complexity
• Providing high-confidence reviews of architecture or upgrade plans
• Offering rapid root-cause support when something goes sideways
• Acting as a safety net when your team needs backup